Skills & Competencies for Shop Service Technician I

Shop Service Technician I job profile

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JOB SUMMARY for Shop Service Technician I

Removes, installs, diagnoses, repairs, disassembles, assembles and performs failure analyses of all heavy equipment including engines, hydraulics, and transmissions.

JOB RESPONSIBILITIES for Shop Service Technician I

Trained to remove, disassemble, assemble, and clean components. Begin to use service manuals properly and select correct tools, specifications.

Shop Service Technician I SALARY RANGE

BASE 50%
$56,044
TOTAL 50%
$57,129
Job Level
A01
Job Code
SC16000537
Education/Degree
High School Diploma or Technical Certificate
Reports To
Supervisor or Manager

Shop Service Technician I Skills and Competencies List

Proficiency Levels and Behavioural Indicators
Salary.com identifies five increasing levels of proficiency for each skill/competency. Some jobs require only a relatively low level of proficiency in each skill/competency, while other jobs will require a more advanced level of proficiency in the same skill/competency. These levels rate the degree of proficiency (skill level, expertise) we expect the incumbent to perform in the given skill/competency for the given job. Note that we intentionally do not associate timeframes or years of experience in performing the skill/competency because that can be misleading. Proficiency levels identify what the incumbent knows and can do rather than how long they have been doing it. Also, note that the proficiency levels are cumulative, e.g., a level 4 proficiency implies the ability to perform all the behaviors at the lower levels.
Check each Shop Service Technician I skill and competencie below to view definitions.
INDUSTRY COMPETENCIES JOB FAMILY COMPETENCIES CORE COMPETENCIES
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6 hard skills or competencies (industry competencies) for Shop Service Technician I

1 Industry Competency – Heavy Equipment Repair
Proficiency Level -1
Skill definition-Applying the knowledge, equipment, methods and tools to enable industrial pieces of machinery to get working again in the event of breakdowns.
Level 1 Behaviors
(General Familiarity)
Cites the most effective tools for repairing heavy machinery.
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Level 2 Behaviors
(Light Experience)
Assists management in periodic inspections of heavy equipment and vehicles.
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Level 3 Behaviors
(Moderate Experience)
Implements emergency repairs to heavy motorized equipment.
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Level 4 Behaviors
(Extensive Experience)
Creates strategies for the replacement and repair of extensive, sensitive and complex parts of heavy equipment.
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Level 5 Behaviors
(Mastery)
Conceptualizes new methods for testing heavy machinery after being repaired.
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2 Industry Competency – Automotive Engine Repair
Proficiency Level -1
Skill definition-Inspecting, testing, and repairing automotive engines using specialized technical knowledge and tools to ensure engine durability, efficiency, and safety.
Level 1 Behaviors
(General Familiarity)
Cites the tools and equipment used in diagnosing basic engine issues and repairing faulty parts.
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Level 2 Behaviors
(Light Experience)
Assists with routine engine maintenance tasks, such as oil changes, filter replacements, and fluid level checks.
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Level 3 Behaviors
(Moderate Experience)
Creates plans that summarize the required repairs and the estimated costs of engine repair work.
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Level 4 Behaviors
(Extensive Experience)
Manages complex repair project plans including needed components, materials, labor, and costs.
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Level 5 Behaviors
(Mastery)
Creates advanced metrics and KPIs to gauge organizational and staff efficiency in performing automotive service works.
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3 Shop Service Technician I - Skill and Competency
Proficiency Level - 3
4 Skill and Competency - Shop Service Technician I
Proficiency Level - 4
5 Competency for - Shop Service Technician I
Proficiency Level - 5

2 general skills or competencies (Job family competencies) for Shop Service Technician I

1 Job Family Competencies – Customer Satisfaction
Proficiency Level -1
Skill definition-Collecting, analyzing, and measuring satisfaction levels of customers to improve our business's service and products.
Level 1 Behaviors
(General Familiarity)
Cites the best practices used in improving customer satisfaction.
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Level 2 Behaviors
(Light Experience)
Adheres to our policies in providing customer satisfaction.
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Level 3 Behaviors
(Moderate Experience)
Analyzes survey results to identify opportunities in improving customer service and satisfaction.
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Level 4 Behaviors
(Extensive Experience)
Creates and leverages KPIs to measure the effectiveness of customer satisfaction.
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Level 5 Behaviors
(Mastery)
Champions the adoption of digital analytics to measure customer satisfaction.
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2 Job Family Competencies – Safety Policies and Procedures
Proficiency Level -1
Skill definition-Establishing and implementing clear safety policies and procedures to effectively manage hazards and risks associated with the business operations.
Level 1 Behaviors
(General Familiarity)
Cites examples of best practices for developing safety policies and procedures.
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Level 2 Behaviors
(Light Experience)
Applies safety concepts in the workplace, including the proper use of personal protective equipment.
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Level 3 Behaviors
(Moderate Experience)
Drafts standard operating procedures to ensure seamless implementation of safety policies.
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Level 4 Behaviors
(Extensive Experience)
Delivers clear interpretation of safety policies, procedures, and reports to all junior managers and staff.
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Level 5 Behaviors
(Mastery)
Conceptualizes innovative ways to drive continuous improvements in our safety policies and procedures.
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3 Shop Service Technician I - Skill and Competency
Proficiency Level - 3
4 Skill and Competency - Shop Service Technician I
Proficiency Level - 4
5 Competency for - Shop Service Technician I
Proficiency Level - 5

7 soft skills or competencies (core competencies) for Shop Service Technician I

1 Core Competencies – Standard Operating Procedures (SOP)
Proficiency Level -1
Skill definition-A set of written instructions that describes the step-by-step activities to complete tasks in compliance with business standards and industry regulations.
Level 1 Behaviors
(General Familiarity)
Cites examples of SOP practices in our business operations.
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Level 2 Behaviors
(Light Experience)
Assists in the preparation of internal standard operating procedures (SOP).
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Level 3 Behaviors
(Moderate Experience)
Analyses our business and operations to identify room for improvement on the related standard operating procedures.
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Level 4 Behaviors
(Extensive Experience)
Coaches others on the implementation of SOP to reduce errors and improve quality.
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Level 5 Behaviors
(Mastery)
Builds a monitoring system to evaluate the effectiveness of our SOPs.
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2 Core Competencies – Attention to Detail
Proficiency Level -2
Skill definition-Executing and completing a task with a high level of accuracy.
Level 1 Behaviors
(General Familiarity)
Cites steps and tips to improve attention to detail in the workplace.
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Level 2 Behaviors
(Light Experience)
Keeps full attention when listening to understand the message.
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Level 3 Behaviors
(Moderate Experience)
Balances between accuracy and efficiency for different tasks or programs.
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Level 4 Behaviors
(Extensive Experience)
Creates and implements quality management processes for our business.
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Level 5 Behaviors
(Mastery)
Defines possible hurdles to projects and creates strategies to deal with them.
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3 Shop Service Technician I - Skill and Competency
Proficiency Level - 3
4 Skill and Competency - Shop Service Technician I
Proficiency Level - 4
5 Competency for - Shop Service Technician I
Proficiency Level - 5

Summary of Shop Service Technician I skills and competencies

There are 6 hard skills for Shop Service Technician I, Heavy Equipment Repair, Automotive Engine Repair, Maintenance Inspection, etc.
2 general skills for Shop Service Technician I, Customer Satisfaction, Safety Policies and Procedures.
7 soft skills for Shop Service Technician I, Standard Operating Procedures (SOP), Attention to Detail, Maintaining Focus, etc.
While the list totals 15 distinct skills, it's important to note that not all are required to be mastered to the same degree. Some skills may only need a basic understanding, whereas others demand a higher level of expertise.
For instance, as a Shop Service Technician I, he or she needs to be proficient in Standard Operating Procedures (SOP), be proficient in Attention to Detail, and be proficient in Maintaining Focus.

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